Terms and Conditions
GENERAL CONDITIONS OF SALE
The vinopolis.mx website allows its users to purchase various products as well as hire different services in a reliable, safe and comfortable manner. In order to provide our users with a comprehensive service in the acquisition and/or contracting processes through this website, users must adhere to and fully accept the terms and conditions established in these General Conditions of Sale, in the event that said users do not agree in whole or in part with the provisions of these General Conditions, they must refrain from acquiring and/or contracting the products and services offered through this website. Given the importance of the above, the fact is highlighted that the acquisition and/or contracting of products or services through this website implies acceptance of these general conditions.
I. DEFINITIONS.
Website. The website available through the domain vinopolis.mx.
Product available. Individually, it will refer to all types of goods, as well as all types of services, regardless of their nature, that are available on the website for purchase, acquisition or contracting, even free of charge.
When reference is made to more than one available product, these will be referred to as “available products”.
Product purchased. All types of goods, as well as all types of services, regardless of their nature, once they have been purchased, acquired or contracted by the users of the website.
When reference is made to more than one purchased product, these will be referred to as “purchased products”.
User. Any person, regardless of his or her nature, who uses the website, especially if he or she buys or acquires, intends to buy or acquire, contracts, or intends to contract the available products through the website.
Headline. The owner or owner of the website, which for all legal purposes is VINOPOLIS WINE SA DE CV, will be the only person who markets the products available on the website and may be contacted through the following means of contact:
Phone: 52 1 442 214 12 73 and 52 1 442 212 55 50
Mail: info@vinopolis.mx
Owner's address. For all legal purposes, it will be understood that the address of the owner is the
Located in: Santiago de Querétaro specifically in: Andador 5 de Mayo no. 12 Col. Center
Owner's RFC. The federal taxpayer registration of the owner is: ___…
Website. The website available through the domain vinopolis.mx.
Product available. Individually, it will refer to all types of goods, as well as all types of services, regardless of their nature, that are available on the website for purchase, acquisition or contracting, even free of charge.
When reference is made to more than one available product, these will be referred to as “available products”.
Product purchased. All types of goods, as well as all types of services, regardless of their nature, once they have been purchased, acquired or contracted by the users of the website.
When reference is made to more than one purchased product, these will be referred to as “purchased products”.
User. Any person, regardless of his or her nature, who uses the website, especially if he or she buys or acquires, intends to buy or acquire, contracts, or intends to contract the available products through the website.
Headline. The owner or owner of the website, which for all legal purposes is , will be the only person who markets the products available on the website and may be contacted through the following means of contact:
Phone: 52 1 442 214 12 73 and 52 1 442 212 55 50
Mail: info@vinopolis.mx
Address of the owner. For all legal purposes, it will be understood that the address of the owner is the
Located in: Santiago de Querétaro specifically in: Andador 5 de Mayo no. 12 Col. Center
Owner's RFC. The federal taxpayer registration of the owner is: ___…
Purchase order. Document generated on the website that will contain the set of products purchased by the user, and that the owner undertakes to deliver and/or carry out.
II. OF THE USER.
For all legal purposes, the user will be considered to be a person with legal capacity to contract and be bound by the terms of this document. In this sense, every user of the website has the obligation to use the website in a responsible and correct manner. , for which the user undertakes to:
- Buy, acquire or contract the products available legally and if the user becomes aware of any circumstance that could legally affect the activity carried out through the website, he or she will inform the owner immediately.
- Do not make any purchase or acquisition in a simulated or fraudulent manner. In the event that it is verified that the user has made
Any activity of this type may be canceled and notification will be given to the corresponding authorities. - Provide truthful information, when it is required to contract, acquire or purchase the available products, even in a manner
free.
The website is aimed mainly at users residing in the Mexican Republic, for this reason, VINOPOLIS WINE SA DE CV does not ensure that the website complies with applicable legislation in other countries. In this sense, the owner declines any responsibility that may arise from the use of the website outside the Mexican Republic.
Likewise, it is reported that these conditions may be modified at any time, therefore, the user is responsible for consulting the updates that are made to this document, however, in the event that the user buys, acquires or contracts any Of the products available on the website, those that are published at the time the contracting, acquisition or purchase is requested will be applicable.
III. PURCHASE OR ACQUISITION PROCESS.
Users may purchase, acquire and/or contract the products available on the website, for which they must follow the procedures enabled for this purpose, provide the data requested and, where appropriate, make the corresponding payment.
Once the user completes the acquisition and/or contracting procedure, they will be able to obtain the purchase order, said document
will specify the products purchased, that is, the goods and/or services that have been purchased, acquired and/or contracted by the user.
The purchase order must include, among other things, the date on which the products will be delivered, services performed, or
will begin to provide the service to the user. In the event of any non-compliance on the part of the owner, or the product
purchased is not available, the user must report it to the owner so that he can take the measures he considers appropriate to
satisfy the user's requirements, or, where appropriate, make the return of the payment that has been received, said reports must be
submitted through the following email address: info@vinopolis.mx
The owner may send the user the purchase order, as well as the invoice thereof, as long as the user has provided the necessary data to do so.
If the user considers it pertinent to make a clarification regarding their data or the products purchased, they may
do it through the following email address: info@vinopolis.mx
Depending on their nature, some of the products available may require the acceptance of particular conditions for their sale.
purchase, acquisition or contracting, these will be available for each product or category of products in particular, and may be
consulted by the user at all times.
Unless otherwise indicated, the owner is the manufacturer of the products available on the website, however, the user must
consider not only the information provided on the website, but must also heed the information, instructions and warnings
included in the labeling, manuals and descriptions that accompany the purchased products.
Any activity carried out through the website may be recorded and/or stored by the owner exclusively for the following purposes:
- Keep a record of purchase orders and payments made through the website for the purposes of
quality in service and customer service. - Constitute a means of proof of the operations carried out on the website, for any legal matter of its competence or interest.
- Improve the services provided through the website, among other things, to make the user interface more user-friendly, facilitate the acquisition and/or contracting of the available products, as well as to make recommendations to the user based on their preferences.
In any case, the provisions regarding the protection of personal data will be attended to, and any doubt or clarification you may have in relation to this point, or the exercise of the rights established in favor of the user regarding the protection of personal data, may
be consulted in our privacy notice.
IV. PRICES AND PAYMENT METHODS.
The prices displayed on the website are final and include taxes, and will be presented in Mexican pesos, unless due to legal requirements, a different matter is indicated and applied.
Unless a different matter is specifically indicated, the prices of the available products do not include shipping costs, so the cost of shipping may be added to the total amount if it is managed by the owner, or it may be covered by the user directly if said option is available, in which case, the user will consult the available shipping methods and costs and will freely choose the one they consider most appropriate to their needs.
In no case will additional products or services be added automatically, the user will only cover the cost of the products purchased, and if any additional charge is made, they must report it to the owner immediately through the following address. electronic: info@vinopolis.mx
The prices shown may be modified at any time by the owner, however, the changes that are made will not affect in any way the orders, purchases or contracts for which the user has obtained the order. buys.
Payments will be accepted through:
- Credit card
- Debit
Any payment made will be subject to verification, therefore, the purchase order will be generated once the funds are available to the owner, or it is verified that the collection has been authorized by the financial institution or payment operator. The owner does not assume any responsibility for rejections or delays in payment authorizations by financial institutions or payment operating companies. In these cases, purchases may be canceled unilaterally by the owner.
reimbursing the user the amounts that, if applicable, have been paid; Likewise, in the aforementioned cases, the shipment or delivery of the purchased products may be suspended or delayed without any liability for the owner until the corresponding payments are made.
The user agrees that charges may be made at the time of requesting the available products, that is, prior to receiving the goods, products or services that are acquired, purchased or contracted.
V. DELIVERY.
In cases where it is necessary to physically deliver the purchased products, these will be carried out within the following territory: throughout the Mexican Republic.
Except for those cases in which there are unforeseen or extraordinary circumstances, or those derived from the personalization of the products purchased, these will be delivered within the period indicated on the website through the shipping method selected by the user. In any case, the maximum delivery period will be 30 calendar days from the issuance of the purchase order. Likewise, home deliveries will be made on business days.
If for any reason, attributable to the owner, the delivery date cannot be met, the user will be contacted to inform them of this circumstance and they will be able to choose between continuing with the purchase, establishing a new date for delivery: or canceling the purchase. purchase order with full refund of amounts paid.
If it is impossible to deliver the purchased products due to the absence of the user, they may be returned to the owner, or sent to the storage centers of the company in charge of delivery. In these circumstances, this situation must be recorded through a notice placed at the address indicated for delivery, indicating the way in which the purchased products may be sent again to the user, or the place where this you can pick them up.
In cases in which the user must pick up the purchased products at a specific location, and more than 30 days have passed since the purchased products are available for delivery, and they were not delivered for reasons beyond the control of the owner, it will be understood that the user wishes to withdraw from the purchase order and it will be cancelled. Consequently, payments received from the user will be returned, except for additional expenses that the owner has had to make. The maximum period to carry out this
refund will be 14 calendar days from the date on which the relationship is terminated.
In cases of purchase or acquisition of goods, it will be understood that the delivery of the purchased products will be made at the moment in which the user or a third party authorized by the user takes material possession of said products, which will be accredited by signing. of receipt of the order at the address indicated for delivery.
For the purposes of article 2249 of the Federal Civil Code, it will be understood that the sale takes place from the issuance of the purchase order, so from that moment on, the user will obtain ownership of the products purchased, not However, the user will assume responsibility for the care of the purchased products, as well as the risks involved in their possession, use or storage from the moment of delivery.
SAW. USER RIGHTS.
In cases in which the user purchases the products available through the website, they will be assisted by all the rights that as a consumer have been established in their favor in the laws of the Mexican state, and specifically the following:
- To know prior to the purchase and/or contracting, the total amount to pay for the goods, products or services offered through the website.
- In cases in which the user acquires goods for human or animal consumption, prior to the purchase, the user will have the right to know the elements, substances or ingredients of which they are made or integrated, as well as: their properties, characteristics, date expiration date, net content, drained weight or mass, warnings related to consumption and conservation.
- Without prejudice to the provisions of tax legislation, the user will have the right to receive the invoice, receipt or voucher for the products purchased, these may be included or attached to the purchase order, and must contain the specific data of the acquisition. purchase, contracting or any operation carried out that has generated a cost for the user.
- In cases in which the user purchases imported products, they will have the right to know the origin of the products, the places where they can be repaired, the instructions for their use in Spanish, and the guarantees that may be applicable.
- That the information you provide is treated confidentially, therefore, it may not be disseminated or transmitted to other suppliers or sellers unrelated to the transaction, except by judicial request.
- To be known prior to the conclusion of the transaction, the physical address, telephone number and other information necessary to present claims or request clarifications from the owner.
- In the case of goods or products, you will have the right to withdraw from the acquisition or purchase of the purchased products, without the need for justification for a period of 3 calendar days and in the event that the products require to be sent to the user, until such time as they have not been sent by the owner.
In these cases, the user will have the right to a refund of all payments made. The user may withdraw from the acquisition, purchase or contract made through the following email address: info@vinopolis.mx.
Likewise, the user will have the right to return the purchased products, within a period of 10 calendar days, from the date on which they received the goods or products. In these cases, the user will only have the right to be reimbursed for the cost of the goods or products purchased, so they will not have the right to be reimbursed for the expenses that the owner has made to deliver said objects. The user may inform the owner of his intention to return the goods or products, by the means indicated in the previous section.
When the return involves sending the product to the owner, the user will assume the shipping costs. In addition, you will be responsible for the decrease in the value of the purchased products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the purchased goods or products.
In personalized products, or in those that may deteriorate or expire quickly, as well as optical media that store music or video without packaging, and products that for hygiene or health reasons are received sealed and said seal has been removed After delivery, returns will not be accepted.
The user accepts that all returns must be made using the original packaging, include the instructions and documents that, if applicable, accompany the goods or products, and a copy of the invoice, receipt or proof of purchase must be included.
In the case of services, the user will not be able to withdraw from their acquisition or contracting, when these have been completed, in any case, they will be able to claim only for a deficiency in their quality. When these are still being carried out, the user may withdraw from them by paying 30 % of the total cost, plus the expenses that the owner has incurred to carry out the user's requirements.
In the case of services that are accessed through a license or subscription, the user will have the right to cancel them, covering only the total cost of the period in which the cancellation is made. It will be up to the user to continue receiving the services until the date on which they have been paid.
In any of the aforementioned cases, the user must communicate their decision in a clear and unequivocal manner.
On the other hand, in cases in which the user considers at the time of delivery that the items they receive do not conform to what is stipulated in the purchase order, they must contact the owner immediately and let them know. of the defect, or, where applicable, that you have received objects other than those requested, using for this purpose the following email address: info@vinopolis.mx.
When the user receives products other than those requested, they must return the products they have received and the owner must send again the products actually purchased by the user. In these cases, all shipping or transportation costs will be borne by the owner.
When the user considers that they have received a defective product, the user will contact the owner through the indicated contact means and will be informed of the way in which the products will be returned, and once the Once a review has been made of them, you will be informed within a reasonable period of time if the refund is appropriate, or if applicable, the restitution of the same. This period may not exceed 10 calendar days.
The refund or return of the product will be made as soon as possible and, in any case, within 15 days following the date on which the origin of the refund or return of the item is confirmed. In cases where a refund is required due to a product defect, the user will be reimbursed for all expenses incurred, including delivery costs and expenses incurred to carry out the return.
The user will enjoy the guarantees that can be acquired or contracted through the website itself, on the products purchased, in the terms legally established for each type of product, the owner being responsible for any defects that the products present within the period established in the guarantee that, if applicable, is acquired.
In addition, the user may validate the guarantees included in products manufactured by third parties other than the owner. In these cases, you can contact the brand or manufacturer of the product to exercise your rights during the time the warranty is in force.
VII. EXCLUDING LIABILITY.
The user releases the owner from any responsibility in the following cases:
When a failure occurs in the fulfillment of the obligations of the owner and this is generated by causes beyond the control of the owner, either due to a fortuitous event or force majeure, or due to the non-compliance of a third party on which the owner depends to be able to fulfill the obligations under his responsibility.
When the faults mentioned in the previous paragraph generate a loss of profits (in any form, including: loss of income or anticipated savings, additional expenses, or failure to comply with the user's obligations to third parties) or any direct or indirect loss that the user has. the user, as long as this was not reasonably foreseeable by the parties at the time the purchased products were acquired, purchased or contracted, the owner will not be responsible for said losses.
The same will apply when the aforementioned faults occur due to a non-compliance of the company in charge of making the delivery, or when the same faults arise from events such as those mentioned below: strikes, road closures, acts of vandalism , demonstrations, and in general any activity beyond the control of the owner that delays delivery or causes damage or loss of the product. The above will also apply when the acts mentioned generate a delay, suspension or malfunction of the contracted services.
In the cases mentioned, the obligations of the holder will be suspended during the period in which he is unable to comply with his obligations and will have an extension in the period to comply with them for a period of time equal to the duration of the cause that motivates him. non-compliance, plus the time originally granted to comply. The owner will use all reasonable means to find a solution, or an alternative that allows him to comply with his obligations despite the circumstances that affect him.
Nor will the owner be responsible when the failure to comply with his obligations to the user is derived from a law, decree or administrative order, or by court order.
The owner will not be responsible for the misuse and/or wear of the purchased products that have been used by the user. Likewise, when the user decides to return the purchased products, in no case will the owner be responsible for an erroneous return made by the user. It will be the user's responsibility to return the correct product.
Likewise, there will be no responsibility for the owner when there are insignificant, minimal or imperceptible differences between the product received and the image that, if applicable, has been shown to promote the good or product.
VIII. NOTIFICATIONS AND COMMUNICATION BETWEEN THE PARTIES.
By using this website, the user accepts that most of the communications with the owner will be electronic, that is, through email or notices published on the website.
The user may send notifications and/or communicate with the owner through the contact information indicated in these Conditions and, where appropriate, through the contact spaces enabled on the website.
Likewise, unless otherwise stipulated in the purchase order, or in the product advertisements, the owner may contact and/or notify the user by email or directly at his or her home address, if this has been provided.
IX. WAIVER AND NULLITY.
No waiver by the owner of a specific legal right or action in his favor will imply the waiver of other rights or actions derived from a contract or these General Conditions, nor will it exonerate the user from compliance with his obligations. In cases in which the owner renounces any of his or her rights or actions, they must do so in writing, specifically indicating the right or action being waived, and, where appropriate, indicating the terms for it to take effect.
Likewise, when the owner fails to make a request to the user regarding compliance with their obligations. In no way can it be understood that said omission implies any waiver of the rights or actions that the owner has in his favor. Nor will it be understood that the user has complied with the obligations.
If any of the parts of these General Conditions are declared null or void by a final resolution issued by a competent authority, the rest of the clauses and content will remain in force, without being affected by said declaration of nullity.
XI. DATA PROTECTION.
The information or personal data that the user provides to the owner in the course of a transaction on the website will be treated in accordance with the provisions of the data protection policies (which can be consulted in our privacy notice). By using the website, the user consents to the processing of said information, and declares that all the information or data provided is true.
XII. APPLICABLE LEGISLATION AND JURISDICTION.
Access, navigation and use of the website, as well as the acquisition, purchase and/or contracting of the products available through it, will be governed by the laws applicable in the Mexican state.
Any controversy, problem or disagreement related to the interpretation or application of these General Conditions will be submitted to the ordinary jurisdiction of the corresponding courts according to law in the place to which reference is made.
